Delivery Policy for Cosmos Trade Shop Photoceramics

Effective Date: 01 July 2024

At Cosmos Trade Shop Photoceramics, we are committed to providing reliable and efficient delivery services for all orders placed through our website, cosmostrade.shop.
This Delivery Policy explains how we process, handle, and deliver orders throughout all EU countries, as well as Serbia.

1. Processing Times

Order Confirmation

After placing your order, you will receive a confirmation email.

Processing & Production Time

Orders are typically processed within 10 business days after payment confirmation.

Custom-Made Products

Since all our products are personalized and custom-made, production time may vary depending on the complexity of the design.
You will be informed of the estimated production time during the ordering process.

2. Delivery Methods and Estimated Delivery Times

We deliver across the entire European Union and Serbia using trusted courier services.

Estimated delivery times:

• Serbia: 1–3 business days
• EU Countries: 5–12 business days depending on destination
• Express Option (where available): Faster delivery for an additional fee

Delivery times may vary during holidays, peak seasons, or due to courier delays.

3. Delivery Costs

• Delivery costs are calculated automatically at checkout based on your region and delivery method.
• Shipping rates vary depending on the destination country and package weight.
• Free or discounted shipping may be offered during promotions or for larger orders (when applicable).

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.

You can use this number to follow your shipment in real time through the courier’s tracking system.

5. Delivery Address Requirements

To ensure successful delivery:

• Provide a complete and accurate address at checkout.
• We strongly recommend including a valid phone number for courier communication.
• Deliveries cannot be made to PO Boxes in most EU countries.

If you need to change your delivery address, contact us immediately at info@cosmostrade.shop.
Address changes may not be possible if the order has already been dispatched.

6. Delivery Issues

Delayed Deliveries

Delays may occur due to:

• Weather conditions
• Customs procedures (for countries outside Serbia)
• Courier company disruptions
• Seasonal backlog

Missed Deliveries

If delivery is attempted and unsuccessful, the courier will leave instructions for re-delivery or pickup.

Lost or Damaged Shipments

If your package is lost or arrives damaged:

• Notify us immediately
• Provide photos of the damaged product and packaging
  We will coordinate with the courier and send a replacement if necessary.

7. International Delivery

We currently deliver to:

• All EU countries
• Serbia

If you are outside the EU and wish to order, please contact us at info@cosmostrade.shop so we can review international shipping options.

8. Returns and Refunds

For detailed information about returns, replacements, and refunds, please refer to our Refunds & Returns Policy.

9. Contact Us

If you have any questions or concerns about our Delivery Policy, you can contact us:

• Email: info@cosmostrade.shop
• Phone: +381-63-658-654
• Address: Veliko Golovode 46, 37000 Kruševac, Serbia

Thank you for choosing Cosmos Trade Shop Photoceramics.
We are dedicated to ensuring that your order arrives safely, securely, and on time!