Privacy Policy for Cosmos Trade Shop Photoceramics

Effective Date: 01 July 2024

At Cosmos Trade Shop Photoceramics, we are committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and the Law on Personal Data Protection of the Republic of Serbia.

By using our website, cosmostrade.shop, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Contact Information

Name, email address, phone number, and mailing address.

Order Information

Details of products purchased, customization details, delivery addresses, and transaction history.

Payment Information

Payment details are processed securely through third-party payment gateways.
We do not store your credit card or banking information.

Website Usage Information

IP address, browser type, device type, operating system, pages viewed, and actions taken on our website.
This information may be collected via cookies or similar tracking technologies.

Account Information (if you create an account)

Username, email address, and password.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and complete your orders, including production and delivery.
• To provide customer support and respond to inquiries.
• To improve our website, services, and user experience.
• To send promotional or marketing content, only if you have opted in.
• To comply with legal requirements and resolve disputes.
• To prevent fraud and ensure the security of our website.

3. Sharing of Information

We do not sell or rent your personal information to third parties.

Your data may be shared only with the following:

Service Providers

Partners who help us with:

• Payment processing
• Shipping and logistics
• Website hosting and analytics

Legal Authorities

If required by law, regulation, legal proceedings, or to protect our rights and interests.

All third-party partners are obligated to comply with GDPR standards.

4. Data Security

We take appropriate technical and organizational measures to protect your personal data from:

• Unauthorized access
• Loss or destruction
• Misuse or alteration

Measures may include encryption, secure servers, HTTPS protocol, firewall protection, and routine security updates.

5. Cookies and Tracking Technologies

Our website uses cookies to:

• Improve your browsing experience
• Remember your preferences
• Analyze website traffic and performance

You can control or disable cookies through your browser settings.
However, disabling cookies may affect website functionality.

6. Your Rights (GDPR Rights)

Under GDPR and Serbian data protection law, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Delete your data (“right to be forgotten”), under certain conditions
• Restrict processing of your data
• Object to data processing
• Request data portability
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us using the information below.

7. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices and encourage you to read their privacy policies before submitting personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements.

Any changes will take effect immediately upon being posted on cosmostrade.shop.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

• Email: info@cosmostrade.shop
• Phone: +381-63-658-654
• Address: Veliko Golovode 46, 37000 Kruševac, Serbia

We are committed to ensuring transparency and protecting your privacy.
Thank you for trusting Cosmos Trade Shop Photoceramics.