Terms and Conditions for Cosmos Trade Shop Photoceramics

Effective Date: 01 July 2024

Welcome to cosmostrade.shop. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.

1. General Information

The website cosmostrade.shop is operated by Cosmos Trade Shop Photoceramics (“we,” “us,” “our”).

Company details:

• PIB: 100319262
• Matični broj: 17388576
• Address: Veliko Golovode 46, 37000 Kruševac, Serbia
• Phone: +381-63-658-654
• Email: info@cosmostrade.shop

These Terms and Conditions govern your use of our website and the purchase of our products. By using this website, you confirm that you are at least 18 years old or have parental/guardian consent.

2. Product Information

All products displayed on our website are subject to availability.
Product images and descriptions are for illustrative purposes only.
Actual product appearance may vary due to customization, materials, and production processes.

Prices are displayed in EUR unless otherwise stated.

3. Orders and Payments

Order Confirmation:
Placing an order on our website constitutes an offer to purchase. Orders are confirmed only after payment has been received and processed.

Payment Methods:
We accept payments via secure third-party payment gateways. Your payment data is not stored on our servers.

Cancellations:
Because our products are custom-made and personalized, cancellations after order submission may not be possible. Contact us immediately if you need assistance.

4. Custom Orders

Custom designs are created based on the information and images submitted by the customer.
It is the customer’s responsibility to ensure that all details—such as names, dates, and image quality—are correct prior to submitting the order.

We reserve the right to refuse any custom design that violates intellectual property rights, contains inappropriate content, or does not meet production standards.

5. Shipping

We ship to all EU countries.
Delivery times and costs are detailed in our Shipping Policy.

We are not responsible for courier delays or circumstances beyond our control.
Risk of loss or damage transfers to the customer upon delivery.

6. Refunds and Returns

Refunds and returns follow our official Refunds and Returns Policy.
Because products are custom-made, they are generally non-refundable unless faulty, damaged, or not as described.

7. Intellectual Property

All content on cosmostrade.shop, including text, logos, graphics, and product images, is the property of Cosmos Trade Shop Photoceramics or its licensors.

Content may not be copied, reproduced, distributed, or used without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Cosmos Trade Shop Photoceramics is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products.

Our liability is strictly limited to the value of the product purchased.

9. Website Use

You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others.
Unauthorized access, tampering, or interference with website functionality is strictly prohibited.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.
By using our website, you consent to the collection and use of personal data according to that policy.

11. Changes to Terms and Conditions

We may update or modify these Terms and Conditions at any time without prior notice.
Changes become effective immediately upon publication on the website.
Continued use of the website signifies acceptance of the updated terms.

12. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Serbia.
Any disputes arising from these terms or your use of our website will be resolved by the competent courts in Serbia.

13. Contact Us

For any questions regarding these Terms and Conditions, contact us at:

• Email: info@cosmostrade.shop
• Phone: +381-63-658-654
• Mailing address: Veliko Golovode 46, 37000 Kruševac, Serbia

By using cosmostrade.shop, you agree to these Terms and Conditions.
Thank you for choosing Cosmos Trade Shop Photoceramics!